Kent Creatures for Features will endeavour to dispatch goods ordered within any time quoted from receipt of an on-line order, but time will not be of the essence & Kent Creatures for Features will not be liable for any loss arising directly or indirectly due to late delivery or non delivery.
Claims for goods lost or damaged in transit will only be considered if notification is given in writing. Claims for goods damaged in transit or short delivered will only be considered if notification is given to Kent Creatures for Features verbally at the time the damage is discovered and notification in writing is given [a] to the carrier, at the time of delivery on the carrier’s delivery docket or the carriers consignment note AND [b] to Kent Creatures for Features within 3 days of receipt of the goods. Claims for non arrival of the whole consignment will only be considered if notification in writing is given to Kent Creatures for Features within 7 days from the date of notification of dispatch.
3 Day Return Policy from date of delivery. Buyer responsible for return costs and arrangements. We cannot accept returns on part assembled or assembled items. Please check and notify us of any damaged parts immediately before assembling. Damaged/Faulty parts will be resolved by us sending a replacement once the item has been received back. Please provide photographic evidence when advising of the fault/damage within 48 hours of receipt of goods. All items returned must be returned in original packing and not have been attempted to be assembled.